Team Lead Customer Excellence MEA

Manage seamless customer journeys from quotation to after-sales with focus in the Middle East

Join NKT and coordinate an effective Customer Excellence team that safeguards a seamless customer journey from quotation to aftersales, while elevating service quality, delivery performance and customer satisfaction. In this impact role, you combine hands-on operations with coaching leadership, KPI ownership and continuous improvement across export, shipping and documentation—partnering closely with Sales, Supply Chain and other stakeholders in a global, growing company with a considerable influence on the green transition. 

Lead daily operations and drive continuous improvement

You will coordinate day-to-day activities and ensure adherence to established procedures across the full customer journey. Acting as the first escalation point, you resolve complex issues, proactively identify risks and maintain solid relationships with customers and internal stakeholders. You will also represent your scope of markets in key forums and contribute to digitalization and system enhancements that streamline operations and improve service quality. 

Your responsibility includes but not be limited to:

• Ensure consistent performance and smooth operations across quotation, order, delivery, invoicing and after-sales.
• Own daily coordination, capacity planning and prioritization to keep commitments on track.
• Prepare quotations, order processing, shipping, export documentation and Incoterms.
• Lead improvement actions and maintain updated processes and Standard Operational Procedures.
• Lead improvements, rootcause analyses and -auditready- compliance with standards.
• The role is based in Alingsås with approximately 20–30 travel days per year. 

Inclusive, structured and people-centered leader 
You are a collaborative and clear communicator who builds engagement and psychological safety. You keep structure and overview during busy periods, address issues with a calm, solution-oriented approach, and role model inclusive behaviors. With consistent customer focus and commercial understanding, you coach others, turn insights into actions and promote a mindset of continuous improvement.

You also have: 

• Several years’ experience in customer service, order handling, supply chain or similar.
• Extensive knowledge of shipping, customs/export processes and Incoterms.
• Demonstrated experience in a leadership role (team lead or senior specialist).
• Solid ERP skills (SAP) and proficient general IT proficiency.
• Fluency in Swedish and English (German/Arabic is a plus).
• Preferably experience supporting customers in the Middle East, including an understanding of regional documentation needs and logistics conditions.

Power sustainable growth through world-class customer excellence 

NKT is committed to developing a diverse organization and culture where people of diverse backgrounds can grow and are inspired to do their best. We have high ambitions on establishing gender diversity at NKT and encouraging all interested candidates to apply – even if you don’t tick all the boxes described. We believe that a diverse organization enables long-term performance, and that an inclusive and welcoming culture creates a better work environment. At NKT, you will access learning and coaching for career development, be part of a supportive and collaborative team, and grow your skills in an international setting. You’ll shape digital and process improvements (SAP/CRM), lead continuous improvement initiatives, and make a visible impact on service levels and customer satisfaction. 

“As a leader, I believe that clarity, structure, and a consistent customer-first mindset are fundamental to creating impactful results.”. In this role, you will play a critical part in securing a seamless end-to-end process and safeguarding the highquality support our customers and internal stakeholders rely on.” says Hiring Manager, Caroline Almberg Kangas. 

We will review applications continuously, but we recommend you apply no later than 5th of April 2026. Be aware that personality and cognitive tests might be included in the recruitment process. If you have any questions about the role, you are very welcome to contact Hiring Manager Caroline Almberg Kangas at Caroline.Almberg-Kangas@nkt.com. For inquiries about the recruitment process, please reach out to Junior HR Business Partner, Willi Kramer at Willi.Kramer@nkt.com. Please note that due to the GDPR regulations we cannot accept any applications via e-mail. 

We collect confidential candidate experience feedback to improve our recruitment process. Your responses are for quality development only and do not affect hiring decisions. 
Be a Connector of the green tomorrow! 

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About NKT
NKT connects a greener world with high-quality power cable technology and takes centre stage as the world moves towards green energy. NKT designs, manufactures and installs low-, medium- and high-voltage power cable solutions enabling sustainable energy transmission. Since 1891, NKT has innovated the power cable technology building the infrastructure for the first light bulbs to the megawatts created by renewable energy today. NKT is headquartered in Denmark and employs 6,500 people. NKT is listed on Nasdaq Copenhagen and realised a revenue of EUR 3.6 billion in 2025. We connect a greener world. www.nkt.com