Consultant, CRM

Enhance SAP CRM solutions across global markets

Are you experienced in CRM systems and interested in supporting digital customer experience initiatives? Join NKT as a CRM Consultant, working with SAP Sales Cloud and Service Cloud to support sales and service processes across regions. This role offers the opportunity to contribute to CRM roll-out, data quality, and customer insights in a global organisation supporting electrification and sustainable energy systems. Would you like to work closely with business and IT teams to improve how customer data is managed and used?

Configure and optimise SAP Sales and Service Cloud solutions in this role, you will support the configuration, implementation, and optimisation of SAP Sales Cloud (C4C) and Service Cloud solutions. Working closely with the CRM Product Owner, you will help deliver roadmap priorities, ensure consistent system use, and support CRM adoption across markets. You will contribute to reliable customer data and improved visibility across sales and service activities while collaborating with cross-functional teams.

Your responsibility will be to:

• Support configuration, testing, and optimisation of SAP Sales and Service Cloud

• Translate business requirements into functional and technical specifications

• Support CRM adoption through onboarding, training, and user support

• Ensure high data quality and enable a 360° view of customer data

• Conduct UAT, manage bug reporting, and coordinate issue resolution

You will collaborate with Sales, Marketing, Customer Service, IT, and external partners in a Scrum-based setup.

Collaborative and structured professional with customer focus You are organised, detail-oriented, and comfortable working with both technical and business stakeholders. You approach tasks with a structured mindset and communicate clearly across teams and cultures. You enjoy contributing to shared goals and support colleagues in creating a positive and inclusive environment. You are comfortable with process improvements and interested in improving processes and systems that support customer-related activities.

You also have:

• Master’s degree in business, Engineering, or related field

• 5–10 years of experience with CRM systems in a B2B environment

• Practical experience with SAP Sales Cloud and/or Service Cloud

• Experience in CRM roll-out, user adoption, and UAT/bug resolution

• Ability to translate business needs into technical specifications

Support digital customer journeys in a global organisation NKT is committed to developing a diverse organization and culture where people of diverse backgrounds can grow and are inspired to do their best. We are committed to establishing gender diversity at NKT and encouraging all interested candidates to apply – even if you don’t tick all the boxes described. We believe that a diverse organization enables long-term performance, and that an inclusive and welcoming culture creates a better work environment.

In this role, you will work in an international and collaborative environment, gaining exposure to digital customer platforms and agile ways of working. You will have opportunities to develop your skills, contribute to CRM improvements, and support global teams in improving customer engagement and data visibility.

Read more about our offer and listen to some voices of NKT Connectors here!

We will review applications continuously, but we recommend you apply no later than 30th June 2026. Be aware that personality and cognitive tests might be included in the recruitment process.Please note that due to the GDPR regulations we cannot accept any applications via e-mail.

We collect confidential candidate experience feedback to improve our recruitment process. Your responses are for quality development only and do not affect hiring decisions.

Be a Connector of the green tomorrow!

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About NKT
Offers a broad range of building wires, low- and medium-voltage power cable solutions supporting both safety in the building sector and the European energy transition. NKT markets high-quality products exceeding high customer expectations and has developed ergonomic solutions that are easy to install. Here, you will join a diverse and international organization operating from five main production sites with strong market positions across Europe driven by customer centricity and a growth focus.

At NKT, we are all Connectors. We connect to develop leading power cable technologies that enable the world’s transition to renewable energy - and we stay connected to grow as people and professionals. As a company, NKT connects a greener world with high-quality power cable technology and plays a key role as the world moves towards clean energy. NKT designs, manufactures and installs low-, medium- and high-voltage power cable solutions enabling reliable energy transmission. Since 1891, NKT has innovated the power cable technology, building the infrastructure from the first light bulbs to the megawatts created by renewable energy today.
NKT is headquartered in Denmark, operates from more than 30 countries worldwide, and employs 6,500 people globally. NKT is listed on Nasdaq Copenhagen and realised a revenue of EUR 3.6 billion in 2025. NKT - We connect a greener world. www.nkt.com