Service Manager

Join Group IT team as a Service Manager! We're seeking an experience, hands-on professional eager to learn and grow. We value communicators with a proficiency in IT project management capabilities. Are you enthusiastic about technology and thrive in collaborative environments? We want to hear from you!

What can you expect from the position?

Service Manager will be responsible for owning IT services (applications/software) to ensure they are configured and maintained according to business line and support function requirements. Additionally, Service Manager will ensure IT Project Management capabilities, actively implement assigned software solutions according to the provided roadmap, and oversee the design, build, and operation of the assigned software solution for the designated business entity.

Your main tasks will be:

• Responsible for assigned IT Services/Applications.

• Accountable for the quality of the Services/Applications in scope and the operational processes for maintaining and implementing changes to the software follows good practice and at all times implemented according to Group IT procedures and policies.

• Accountable for the 2nd level support for IT Services in scope.

• Responsible for managing IT projects according to Group IT project model.

• Acquire and maintain ongoing user requirements.

• Translate business requirements to be implemented in the assigned software solution.

• Provide best-practice input to fundamental decisions of the tool set-up and operational model.

• Develop integrations with NKT’s IT landscape.

What do we expect from the candidate:

• At least 3 years of experience in IT application management or similar.

• IT applications knowledge gained from complex multinational matrix organizations.

• Experience with documentation standards (ITIL or similar)

• Good knowledge of MS Office Package, SharePoint and Teams.

• Good understanding of general IT affinity.

• Be able to interact with the IT organization, management, key stakeholders as well as end users at all levels across the organization.

• Works well in a group setting and excels in conveying ideas.

• Problem solving mentality.

• Eager to learn new things.

• English, fluently speaking and writing.

• Danish, Swedish, German, Polish or Czech is considered a value-added skill.

Our promise: 

We offer you a modern office at Kauno Dokas with workplace where your knowledge and experience matters and also one full of challenges, opportunities, and potential. In addition, we are offering:

• Hybrid work model and flexible working time.

• International environment.

• 4 additional paid vacation days.

• Private health insurance.

• Professional working culture and growth opportunities.

• Tai chi classes on a regular basis.

• Company-funded access to Linkedin learning platform.

• Free parking.

Salary range for this position is from 3400 Eur to 5100 Eur brutto.

Contact and application NKT is committed to fostering a diverse organization and a culture where people from different backgrounds can thrive and are inspired to perform at their best. We believe that a diverse organization enables sustainable performance, and that an inclusive and welcoming culture makes for a better place to work. Please apply at our website. Please note that we are reviewing applications on an ongoing basis and close the process when we find the right match. Behavioral tests can occur in our recruitment processes. Please note that due to the GDPR regulations, we cannot accept any applications via e-mail. If you have any questions, please contact HR Specialist Ugne Sidlauske, Tel: +370 612 11105. We are looking forward to receiving your application.

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About NKT
At NKT, we are all Connectors. We connect to develop leading technologies that enable the world’s transition to renewable energy - and we stay connected to grow as people and professionals. As a company, NKT connects a greener world with high-quality power cable technology and takes centre stage as the world moves towards green energy. NKT designs, manufactures and installs low-, medium- and high-voltage power cable solutions enabling sustainable energy transmission. NKT is headquartered in Denmark and employs 5.000 people. NKT is listed on Nasdaq Copenhagen and realised a revenue of EUR 2.6 billion in 2023. We connect a greener world. www.nkt.com