Customer Service Specialist

Have you already gained the first customer service experience? Or maybe you have knowledge of the economy or technical background, and you would like to use it in the customer service field? If the answer is yes we have a great match for you!

We are going to give you the opportunity to gather deep knowledge about customer service in general but also, specifically in the rapidly growing cable industry. Being part of NKT opens career opportunities as well as learning possibilities.

In the offered role you will be the part of Commercial Customer Support Team for DACH. The main purpose of this role is client-oriented communication, building and maintaining mutual relationships by supporting our customers. You will be also responsible for handling the SAP system incl. the control of the warehouse stock levels. Your previous experience and economic knowledge and will make an important contribution to the team members and the whole organisation.

 Your primary tasks will be:

• Order processing in SAP
• Communication and building relationships with customers from German speaking countries.
• Preparation of reports by collecting, analyzing, and summarizing data related to orders & stock levels & sales.
• After-sales activities related to complaints
• Customers’ debt service
• Other administrative tasks in available IT tools (SAP, CONNKT, etc.)
• Engagement in local and global projects and other initiatives
• Supporting your colleagues in daily activities – we create a great team to support each other!

 You will report to the Team Lead Wholesale DACH of Commercial Customer Support and cooperate directly with your international team.

With your quality knowledge/experience, you will bring inspiration to our company and help support your and our development, be part of the team which accomplishes projects and milestones, by providing support through both practical advice as well as action. We are looking for motivated and curious people who are able to be creative and who are willing and able to ask questions and confront colleagues.

Additionally, your resume includes:

• higher education/ at least secondary education
• Polish - native
• German – min. B1+/B2 level
• English – min B1 level
• First experience in customer service or sales field
• Knowledge of Microsoft Office suite programs, MS Word, Excel and PowerPoint
• SAP knowledge will be appreciated
• Analytical skills
• Negotional skills
• Structured approach

  Contact and application

NKT is committed to building a diverse organization and a culture where people from different backgrounds can thrive and are inspired to perform at their best. We believe that a diverse organization enables sustainable performance and that an inclusive and welcoming culture makes for a better place to work. 

About NKT
Offers a broad range of building wires, low- and medium-voltage power cable solutions supporting both safety in the building sector and the European energy transition. NKT markets high-quality products exceeding high customer expectations and has developed ergonomic solutions that are easy to install. Here, you will join a diverse and international organization operating from five main production sites with strong market positions across Europe driven by customer centricity and a growth focus.

At NKT, we are all Connectors. We connect to develop leading power cable technologies that enable the world’s transition to renewable energy - and we stay connected to grow as people and professionals. As a company, NKT connects a greener world with high-quality power cable technology and plays a key role as the world moves towards clean energy. NKT designs, manufactures and installs low-, medium- and high-voltage power cable solutions enabling reliable energy transmission. Since 1891, NKT has innovated the power cable technology, building the infrastructure from the first light bulbs to the megawatts created by renewable energy today.
NKT is headquartered in Denmark, operates from more than 30 countries worldwide, and employs 6,500 people globally. NKT is listed on Nasdaq Copenhagen and realised a revenue of EUR 3.6 billion in 2025. NKT - We connect a greener world. www.nkt.com